How to Get Back into Your Facebook Account When You're Logged Out & the Code Generator Isn't Working
Hi there! This post is certainly a little out of the ordinary for my blog, but it is such valuable information that I wanted to make sure to share it for anyone that may need. Since Facebook is absolutely one of my favorite places to hang out with the amazing KCAT Community (and all of your adorable pets!), I suppose it IS relevant to pet training. I want you to be able to hang out with us on the King's Creatures Facebook page and in the KCAT Club Facebook community so we can celebrate #successtails and so you can learn more about how to strengthen your relationship with your pet so you can calmy and confidently enjoy all of life's adventures with your pet a your side!
So now you know why I'm telling you about this topic:
What to do you when you can't log into Facebook at all because the Facebook Code Generator isn't working!
I'm going to tell you about my recent Facebook drama (with a happy ending!) just in case it can help one of you in the future!
In the middle of July, I had to clear my cookies for some silly reason and got logged out of Facebook on my desktop. Since I have two factor authentication turned on, I was prompted to enter a code from the Facebook Code Generator when I tried to login.
Unfortunately, the Code Generator wasn't working in the app, nor did it work via the link provided for desktop. Ugh. Facebook did say they sent a notification to all the devices I was currently logged in on, but I never received it via the app.
After lots of tries to login and/or to contact Facebook help, I quickly realized I was likely never going to be able to log back in on my desktop. I already had my husband set as admin for most of my pages and groups, but I triple checked all of that just to be sure before I accidentally got logged out of the app! I also initiated a backup of all my Facebook data (it had been too long since I last did it, so I backed errything up to be safe).
I was still trying to contact Facebook help to talk to a real person but, MAN! That's hard! I could get ahold of Business Suite Help, and they were very sweet. They even called me! They can't do a single thing about logging in as they are contractors specifically for Meta Business, but if you do need help with your page/ads account, I highly recommend reaching out.
Then, I somehow got logged out of the app too 😭 I Google everything I could possibly think of to find a way to log back into Facebook. I tried all of the ways I could login that I could possibly imagine... and that resulted in Facebook emailing me to say that they hid my account because of suspect activity.
It was as if I never existed on Facebook. Comments, Messenger messages, everything... was just gone -- hidden from anyone and everyone.
I kept searching the internet and FINALLY found a way to contact real humans that actually work at Facebook. You have to email them and request access to your data.
SAVE THIS EMAIL, FRIENDS: firstname.lastname@example.org
I sent them this email:
I am unable to access my account or any of the data associated with it. The only option I am given to complete my login with 2 Factor Authentication is to use the Code Generator, but since I am not logged into Facebook on any device, I am unable to do so.
Please help me log back in so that I can access my data.
They directed me to this form: https://www.facebook.com/help/contact/180237885820953 (SAVE THAT LINK, FRIENDS!)
They then sent me a form email with all of the ways to login listed in the Facebook Help Center, that I had already tried many times. Boo. BUT that email had a case number in the subject line and the email ended with this line: “If you have more questions about accessing and downloading your information, please reply to this message.”, so I had hope!
I replied to that email saying:
I still cannot access my data, as I am unable to login to my account. The only instructions I am given when I attempt to login are to use the Code Generator. Since I am not logged into Facebook on any device, I am unable to do so. Please give me access to my account and my data. Thank you.
Facebook then went through the process of verifying my identity/account. I had to email them from other email addresses associated with my account and send them a copy of my phone bill showing the cell phone number associated with my account.
After that, Facebook sent me the same form email with all the ways to login (none of which work for me, because I couldn’t access the Facebook Code Generator, and I wasn't logged in on any device). I replied with this email:
I'm sorry, but that is an unacceptable answer. I need to be able to access my data, and the login and steps at the link you just shared are not working. The only option I am given is to use the Facebook Code Generator, which I cannot do because I am logged out of Facebook on every device. The link you sent me does not include any solutions for this. You need to connect me with someone that can help me login and access my account and data. Thank you.